Berea College

The IT Department provides administrative and technical support to faculty and staff using campus phone services, voicemail and mobile phones.

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Report phone problems to the Helpdesk by calling extension 3343 or sending e-mail to&nbsp;<a href="mailto:Help_Desk@berea.edu">Help_Desk@berea.edu</a>.

Important Campus Phone Numbers: Main Campus Phone Number for Berea College - 859.985.3000 Public Safety - 859.985.3333 or 3333 from a campus desk phone Help Desk - 859.985.3343 or 3343 from a campus desk phone

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Dialing Instructions 
<ul>
 	<li>To reach another campus phone, dial the four-digit extension.</li>
 	<li>To make an off-campus local call, dial 8 + the 10-digit phone number, including area code.</li>
 	<li>To make a long distance call, dial 8 + 1 + the ten-digit number including area code. Note that all long distance calls made from a given desk phone are charged to the department responsible for that phone.</li>
</ul>

Dialing Information

When a new voicemail arrives, the voicemail message is stored in the phone system AND a copy is sent to your campus email account.
<ul>
 	<li>If you read the email message, the voicemail will be moved to “Saved Messages” in the voicemail system.</li>
 	<li>If you listen to the voicemail message it will be moved to the “Saved Messages” in the voicemail system.</li>
 	<li>If you do not listen to the voicemail message AND you do not read the email message, after 30 calendar days it will automatically be moved to the “Saved Messages” in the voicemail system.</li>
 	<li>After 30 calendar days, a saved voicemail message will automatically be moved to the “Deleted Messages” in the voicemail system.</li>
 	<li>After 90 days, a deleted voicemail message will be purged from the system and it will no longer be retrievable.</li>
</ul>
PLEASE NOTE: If you delete the email message, the voicemail message will also be deleted.

Voicemail Retention Information

<ul>
 	<li>Voicemail is delivered as an audio file attached to an e-mail message in your inbox.</li>
 	<li>In order to obtain a new campus phone line with voicemail or have a voicemail account added to an existing campus phone line, please contact the <a href="mailto: help_desk@berea.edu">Helpdesk</a>.  To obtain a voicemail account, you must already have a network/e-mail account.</li>
 	<li>In order to obtain a general voicemail account for a work group, the group must have a network/e-mail service account. To obtain a network/e-mail service account, the account sponsor must fill out the <a href="https://powerforms.docusign.net/deb59a54-4719-4c1a-9fbe-3bfdb1caa253?env=na2&amp;acct=03542c71-d3ea-44d2-96f3-d418f38a9ef4&amp;accountId=03542c71-d3ea-44d2-96f3-d418f38a9ef4" target="_blank" rel="noopener noreferrer">service account form</a> and submit it to the <a href="mailto: help_desk@berea.edu">Helpdesk</a> or processing.</li>
</ul>
<a href="https://bc-pinreset.berea.edu/">Campus Voicemail Pin Reset Self-Service </a>- This self-service is available for Berea College employees to reset their on-campus voicemail PIN. This resource is only available when on campus or by VPN. Please note the username is the first part of your email address not the full email; then enter your password. When asked for a new PIN, please ensure that it is 6-digits. Please contact the Helpdesk if additional assistance is needed.

To access your voicemail from an off-campus:
<ol>
 	<li>Dial your own campus number (1-859-985-your extension)</li>
 	<li>Press the * key when the voicemail greeting message begins.</li>
 	<li>Enter your extension and press the # key.</li>
 	<li>Enter your voicemail 6-digit PIN.</li>
</ol>
To listen to voicemail messages:
<ol>
 	<li>Press the voicemail button on your phone (looks like an envelope)</li>
 	<li>Enter your 6-digit PIN</li>
 	<li>Select 1 – New Messages</li>
 	<li>Press 2 to save the message</li>
 	<li>Press 3 to delete the message</li>
 	<li>Hang up when done.</li>
</ol>
To listen to saved or delete messages:
<ol>
 	<li>Press the voicemail button on your phone (looks like an envelope)</li>
 	<li>Enter your 6-digit PIN</li>
 	<li>Select 3 – Old Messages</li>
 	<li>Press 1 for Saved Messages – OR – Press 2 for Deleted Messages</li>
 	<li>Hang up when done.</li>
</ol>
To restore a deleted message:
<ol>
 	<li>Press the voicemail button on your phone (looks like an envelope)</li>
 	<li>Enter your 6-digit PIN</li>
 	<li>Select 3 – Old Messages</li>
 	<li>Press 2 for Deleted Messages</li>
 	<li>Press 1 – Review Deleted Messages</li>
 	<li>After listening to a message, press 2 to restore it to Saved Messages.</li>
 	<li>Hang up when done</li>
</ol>

Voicemail Instructions

The following information is for Berea College faculty and staff only.

Mobile telephones or other portable wireless devices may be issued to college employees who have a frequent need for remote telephone access or for use in the event of an emergency. College-owned portable wireless devices and services are to be acquired following the <a href="https://legacy.berea.edu/iss/wp-content/uploads/sites/133/2013/09/College-Portable-Wireless-Devices-Policy-1.pdf" rel="noopener noreferrer">College policy </a>and procedures.
<h3>Use of Portable Wireless Devices</h3>
Invoices will be paid by the IT Department but charged to the departments. Itemized statements are provided upon request to department liaisons, who are responsible for reviewing the statements and communicating with device users in their respective departments.
Employees must immediately repay their department for usage charges incurred due to personal calls, text messages or other services.
Employees should avoid the unsafe practice of talking or texting on a mobile phone while operating a motor vehicle.
<h3>How to Request Wireless Service</h3>
Portable wireless voice and/or data service must be requested per <a href="https://legacy.berea.edu/iss/wp-content/uploads/sites/133/2013/09/College-Portable-Wireless-Devices-Policy-1.pdf" rel="noopener noreferrer">College policy</a> and requires specific approval of the responsible area Department Head and Vice President. Complete the form below and either scan it and e-mail the <a href="mailto: help_desk@berea.edu">Helpdesk</a> or bring it to the Helpdesk. We will notify you when your equipment arrives.

Employees may not make changes to wireless service through direct contact with the service provider. Available service plans will be revised as we deem appropriate and as negotiated by the Purchasing Department with the provider.  Changes to plans and features will be made by the IT Department.
<ul class="listpdf">
 	<li><a href="https://na2.docusign.net/Member/PowerFormSigning.aspx?PowerFormId=2b9157ad-e662-49a9-b209-949146b7233a&amp;env=na2&amp;acct=03542c71-d3ea-44d2-96f3-d418f38a9ef4&amp;v=2" rel="noopener noreferrer">Portable Wireless Device Request Form</a></li>
</ul>

Phone Services