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Laptop Support: Students

Laptop Support: Students

All new incoming first year students will get a new Dell laptop of the published model upon signing their college EDGE agreement. (The laptop is often referred to as an EDGE laptop.) Students are to use their laptop while they are enrolled at Berea College and can then take the laptops upon graduation. Should a student withdraw prior to graduation, the laptop must be returned to the IT Department. If it is not returned, the cost of the laptop will be charged to the student's account.

Students will pay for damages (plastics or screen, for example) or lost/stolen equipment (charger). Minor repairs covered by Dell warranty will be taken care of by the IT Department.

Walk-in support is provided by the Helpdesk located in the Computer Center adjacent to Hutchins Library. You can also book an appointment or email at help_desk@berea.edu. You may also find the Frequently Asked Questions page helpful.

NEED HELP?

A support representative is available 24/7/365 to assist via the communication methods below:

·         Call MyResNet support at 833-521-1647
·         Email support@myresnet.com
·         Chat live at berea.apogee.us 
·         MyResNet Support Portal – berea.apogee.us 


HOW TO GET CONNECTED

  1. Go to the wireless settings of your device and connect to the “MyResNet Start Here” network/SSID.
  2. This will forward you to the Berea College Portal page (berea.apogee.us).
  3. Use Berea College credentials to “Sign In” and create your account.
  4. The next page will show you your Wifi Password or Pre-Shared Key (PSK). Copy this or write it down.
  5. Go to the Wireless settings on your device and connect to the “MyResNet 5G” SSID.  (Only Select “MyResNet 2G” if 5G does not show up.)
  6. Join the SSID with your WiFi password/PSK and click to auto-join this SSID.
  7. To add more devices to the network, simply go to the wireless settings on each device and repeat steps 5 and 6 above.

If you connected originally via the “MyResnet Start Here” network/SSID, go to your device WiFi settings and choose to Forget that network.


FAQ’S

Q: When do I contact MyResNet for support?

A:
If you are unable to connect a device to the network (phone, laptop, gaming console, etc.)
Network speed issues.
Network outage.

Q: When do I contact the Berea College Help Desk?

A:
Account issues.
Lockouts
Forgotten/expired password
Issues accessing College resources such as MyBerea, Moodle, etc.
Computer issues
Any issues related to software or hardware with your college-assigned device
Any IT questions NOT related to the network in the residence halls and Eco Village


Please click here to see additional frequently asked questions provided by the vendor.